Programming help needed at my credit card company

I called my credit card company to advise them that I will be in new part of country and not to worry about charges therefrom.  The call was fine.  I took survey afterwards.  The 4th question was something like “Did you call us before about this issue and were we able to help (1 for yes, 2 for no)”.  But I had never called before on this issue, so neither ‘1’ or ‘2’ were correct.  I kept silent.  After 3rd message “incorrect data received” (which is sort of true, because no data was received), the call was terminated.  They need a ‘not applicable’ response to the question.

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